N-Allo WhatsApped!

This week, N-Allo started offering a new channel of communication. Social media are very much alive and continuing to grow. For several years now, N-Allo has been managing customer contacts...
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New record for CAP 48

Last Sunday, the fundraising event CAP 48 set a new record. A whopping €6,061,130  was raised for our disabled people, which is a new record. N-Allo and CAP 48 Since 2012, we...
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Call centre or Contact centre?

‘We sometimes hear people say that call centres and contact centres are the same thing but nothing could be further from the truth. There are a lot of fundamental differences...
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Contact centres and data protection

How can you make your Contact Centre GDPR-proof? The General Data Protection Regulation (GDPR) sets out us new, more specific guidelines on data protection. Given the advent of all the...
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To certify: yae or nay?

To certify or not to certify? That is the question. Or rather it’s a dilemma for many contact centres. It isn’t compulsory and costs money, but does it have any...
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Did you know N-Allo offers chat channels?

Without any doubt, human interaction presence on a website offers great customers value. Since years, our Customers’ customers can make use of this easy-to-use channel thanks to N-Allo. In 2018 we...
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