Today’s customers expect support to be available at any time of the day or night. There is therefore an increasing demand for round-the-clock assistance, both inside and outside the social housing sector. Thanks to its many years of experience in customer service, N-Allo has the right solutions to meet the challenges faced by this sector:
- Providing a high-quality service tailored to different customer needs
- Arranging telephone appointments and thorough follow-up afterwards
- Financial focus on the core business
- All delivered within a binding budgetary framework.
Excellent results for La Sambrienne
N-Allo is now responsible for receiving general phone calls and managing the telephone menu for La Sambrienne, one of the three largest housing companies in Belgium. It also handles all out-of-hours technical calls.
The duration and variety of calls was generating a heavy workload for La Sambrienne employees, on top of their normal daily work. Calls often involve technical queries about rental issues (e.g. heating and water problems), questions relating to payments and reimbursements, arranging appointments for carrying out a property inventory, and so on.
As a result, La Sambrienne had a major reachability problem until it joined forces with N-Allo. Thanks to N-Allo, 97% of calls are now being handled and all calls for the on-duty team are pre-filtered before being forwarded.
If you need help providing round-the-clock assistance or want to know more about our approach, please contact us by clicking here!