Our broad experience in crisis management has enabled us to activate pre-defined response scenarios swiftly and adapt our mix of communication channels to address incoming customer enquiries.
Furthermore, we set great store by a proactive approach: we actively gather information from our outbound channels and social media with a view to limiting the initial flow of questions to an absolute minimum.
We will work closely with your crisis management team to provide:
- Assistance with pre-defined crisis management scenarios;
- A multilingual team, available round the clock;
- Rapid implementation and up-staffing during the crisis period;
- Dispatching and solutions based on a ticketing system;
- A business continuity and recovery plan.